Help centre
Questions? Answered.
Clear answers on booking, fixed fares, airport transfers, payment methods, vehicle types, and driver tracking.
How do I book an Autocab taxi?
You can book in four ways: 1) Download our passenger app for instant quotes and live GPS tracking. 2) Use our secure Web Booker in your browser. 3) Message our automated WhatsApp booking bot. 4) Call our Stoke-on-Trent control room on 01782 777 777.
Are your taxi fares fixed price?
Yes. We offer fixed-fare quotes for bookings. Unlike metered cabs or ride-hail apps with surge pricing, the fare you are quoted is the fare you pay. Delays, heavy traffic, or route diversions will not increase it.
Do you offer airport transfers?
Yes. We provide fixed-price airport transfers to Manchester Airport (MAN), Birmingham Airport (BHX), East Midlands Airport (EMA), Liverpool Airport (LPL), and all major UK airports. Flight tracking is included at no extra cost.
What sizes of vehicles do you have in your fleet?
Our active fleet of 450+ vehicles includes saloon cars, unbranded executive vehicles (Mercedes-Benz, BMW, Audi), wheelchair-accessible vehicles (WAV), and group-travel minibuses carrying up to 16 passengers and luggage.
Can I track my driver in real time?
Yes. If you book through our mobile passenger app or complete a booking online, you will receive a tracking link via SMS. This shows your driver’s vehicle registration, photo, GPS location, and an updated ETA in real time.
Can I pay for my taxi ride with a card?
Yes. We support multiple payment options. You can pay securely in-app by saving credit/debit card details, book online using card payment profiles, or pay cash directly to the driver at the end of your journey.
Where is your office based, and are you open on holidays?
Our headquarters is located at New Building, Normacot Road, Longton, ST3 1PL. We are open 24 hours a day, 365 days a year, including Christmas and all bank holidays. Our control room is always staffed.