1. Contractual Relationship
These terms and conditions govern your use of our booking apps, website, chatbot reservation service, and call dispatch centre (together, the "Service Platforms") provided by Autocab Private Hire ("Autocab," "we," or "us").
Please read these terms carefully before requesting services. When you book a taxi, you enter into a direct contract for transport with the driver assigned to your booking. Autocab acts as an intermediary booking agent, dispatching licensed drivers and coordinating pricing.
2. Booking and Quotations
All bookings requested through our Service Platforms are subject to driver availability. We offer fixed-price quotes based on pick-up and drop-off coordinates, selected vehicle class, and travel route. Once a quote is accepted and confirmed, the price is locked and guaranteed, meaning traffic delays or minor route changes will not increase the fare.
If you request additional stops during your journey or change the destination address after boarding, the driver or control room reserves the right to recalculate the fare and charge the appropriate variance.
3. Cancellation Policy
We believe in transparent, fair cancellation guidelines:
- Local Bookings: Cancellations made more than 15 minutes before the scheduled pick-up time incur no fee. Cancellations made within 15 minutes may incur a minimum call-out charge.
- Airport transfers: Cancellations made more than 3 hours before the scheduled pickup time incur no fee. Cancellations made within 3 hours may incur a cancellation fee.
- No-Shows: If a passenger fails to arrive at the designated pickup location within 10 minutes of the scheduled pickup time (45 minutes for airport arrivals after aircraft landing), the booking will be flagged as a "no-show" and the fare may be charged in full.
4. Passenger Behaviour and Safety
Passengers must behave in a respectful, safe manner at all times. Drivers can refuse to carry any passenger who is aggressive, threatening, or highly intoxicated. Soiling a vehicle carries a minimum cleanup fee of £50.00, payable directly to the driver or charged to the saved payment profile.
5. Limitation of Liability
We make every effort to ensure prompt dispatch and arrival times, but we cannot guarantee exact pick-up times. We are not liable for indirect or consequential losses from delays caused by extreme weather, road traffic accidents, road closures, or dispatch failures.